Why Buying Martech on Features Keeps Failing
Feature-based martech buying fails because it bypasses the strategic clarity that determines platform fit. Here's why both buyers and vendors keep repeating the cycle.
Posts
Everyone's Got to Get Paid: Why AI Pricing Isn't the Threat You Think It Is
AI pricing increases follow the same penetration pricing playbook as Netflix, Adobe, and Uber. The real risk isn't the cost. It's whether your organization is built to use AI at all.
The AI Overclaim Is Four Problems, Not One
Wynter found 30% of B2B companies overclaim AI. The buried quotes reveal four distinct failure modes with different drivers and different fixes. The aggregate lets everyone hide.
The Martech Inefficiency Cycle: Why Your Stack Costs Too Much and Does Too Little
License bloat, stack sprawl, and training gaps are one reinforcing cycle. Learn the diagnostic framework and 90-day playbook to break it.
Why New York Life's CMO Built a Data Foundation Before Deploying AI
New York Life's CMO Amy Hu invested three years in data infrastructure and measurement before AI. Here's why capability-first sequencing drives better outcomes.
Why Your Next Martech Hire Will Fail the Same Way Your Last Platform Did
CMOs who skip capability assessment when hiring martech talent make the same error they make buying platforms. The result is the same underperformance cycle.
The Outside-In CX Playbook: How to Create Remarkable Experiences Without Buying Another Platform
Most CX failures trace back to inside-out thinking, not missing technology. Three expert-backed strategies for creating remarkable customer experiences without buying another platform.
Why Personalization Fails: The Consumer Promise Was Always Wrong and Your Stack Made It Worse
Gartner research shows personalization harms 53% of customers. Cart abandonment hasn't budged in five years. 70% of CMOs admit they can't scale it. Here's what the data says about the consumer promise, the execution reality, and what would work instead.
Your Martech Stack Is Becoming Someone Else's Architecture
The martech stack is dissolving into company-wide AI architecture. That's a forecast, not today's reality. Here's what CMOs and ops pros should do Monday morning.