Why OKRs Fail in an AI-Frenzied Org: Your Team Can't Execute the Goal
Why OKRs fail has little to do with the goals and everything to do with whether the team can execute them. Capability, hiring, and cutting bait fast are the real levers.
Business
Decisioning Is a Lending Word. Here's What Your Martech Vendor Left Out.
Decisioning is a lending term martech borrowed without its duty to explain a decision. Here's what that means when you evaluate an AI decisioning platform.
There's a 2.5x Gap in AI Revenue Satisfaction — And It Has Nothing to Do With the Models
AI ROI fails on data foundations, not model quality. Atlan on the 2.5x gap in AI revenue satisfaction and why the fix is upstream of the models.
'I Hate Customer-Service Chatbots': The Consumer-AI Relationship Is Off to a Rocky Start
Early consumer reviews of AI customer-service agents are rough. CNBC on the refund fights and frustration as chatbots take over support.
Your Company May Be Slow With AI, But You Can't Afford to Be
Your company may be stuck in committee on AI, but you can't afford to wait. Ryan Phelan on bottom-up experimentation that solves real business problems.
B2B Marketing Attribution: Why It Keeps Failing and How to Finally Fix It
A practitioner account of why B2B attribution keeps breaking — long cycles, pre-identification journeys, and the 2-4x ROI-proof gap — and how to fix it.
Redesigning Your Marketing Organization for the Agentic Age
AI isn't marketing's bottleneck — the operating model is. HBR on redesigning the marketing org for an agentic, continuous-launch world.
Why Your Next Martech Hire Will Fail the Same Way Your Last Platform Did
CMOs who skip capability assessment when hiring martech talent make the same error they make buying platforms. The result is the same underperformance cycle.
Free-Year Migration Offers: The Math Vendors Skip
Vendor 'free first year' migration offers bundled with multi-year contracts rarely pencil out against real timelines. Here's the math procurement skips.